WHOLESALE T&C'S

1. Minimum Order Quantities (MOQ's) are currently 20 pieces for first orders and 30 pieces for any following orders.
2. Please reach out to your Wholesale Manager at b2b@lunalae.com for changes in MOQ, change in the address after order is placed, change in the payment method, etc.
3. Please read the Wholesale Returns Policy here.
4. Please read the about the Faulty Returns here.
5. The recommended pricing limit for wholesale is 5% less than Lunalae's RRP. The RRP can be found in the description box of each item labelled 'Retail Price'.
6. If there are stock issues with any items after the order is put through, the customer can choose between a change in style/size or credit note. For out of stock items, Lunalae will not process refunds.
7. Wholesale discount is not applied on Dancing Dust, Koala Grip, Pleaser Shoes or Griptinite products.
8. Lunalae will not cancel orders and process refunds based on change of mind, delay of dispatch, returned packages by carrier or customer.

• Please review the below before placing your order. More about the process behind Indent Orders here
• Indent items may be purchased with full upfront payment or a 30% deposit. Payments made in full cannot be changed or refunded.
• Standard MOQ requirements apply to all indent orders.
• Indent items are only available during the open indent window and cannot be purchased once it closes.
• If a deposit is selected, the remaining balance must be paid before dispatch. Orders will not ship until paid in full  and final shipping charges may be adjusted at dispatch if required.
• No refunds will be granted (including for ETA changes, overlooked timelines, or change of mind).
• No exchanges are available, as items are manufactured specifically to order.
• Indent items must be ordered separately from in-stock products. If you wish to order in-stock items, we can create a separate delivery and waive any MOQs.
• If minimum production quantities for a style/size are not met, we reserve the right not to proceed. You will be given the opportunity to increase quantities; if still unmet, a full refund will be issued for that portion of the order.
• You will be notified before dispatch if there are any price changes on production.

CLEARANCE SALE TERMS & CONDITIONS

• All Clearance Sale items are final sale - no return or exchanges on any of the items.
• Lunalae must be notified of any faulty items within two (2) months of the invoice date. Notification of faulty items after two (2) months of the invoice date will in no case receive refund or credit but only replacement. Replacement is subject to stock availability.
• MOQ of sale items is 30 items for repeat orders and 20 items for first orders. The MOQ can be achieved by selecting Sale and Non-Sale items. If the MOQ of sale items is below the required minimum, your Account Manager will reach out to you before dispatching the order.
• You will not be able to back-order any of the sale items. If we are unable to fulfil any items in your order, you can exchange it for another sale item in stock at the same value or you will receive a credit note at the WS sale price. Your Account Manager will reach out to you if any of the items are unable to be fulfilled in your order.
• If any non-sale items incoming for restock are included in the order, the usual backorder T&Cs apply here.
• There is no recommended pricing limit for the items included in the Clearance Sale.
• Please allow for longer than usual dispatch times as we may receive higher than usual number of orders.